Refund & Cancellation Policy

1. Cooling-Off Period (7-Day Guarantee)

Under Article 49 of Brazil’s Consumer Protection Code (CDC), applicable to online purchases, you have the right to withdraw from the service within 7 (seven) calendar days, starting from the date your payment is approved.

If you cancel your subscription within this period, we will refund 100% of the amount paid, without unnecessary paperwork. The refund will be processed to the credit card used or via Pix (if used), depending on the payment processor’s guidelines (Stripe).

2. Subscription Cancellation (After 7 Days)

EvoluNutri IA does not require a long-term commitment. You can cancel automatic subscription renewal at any time through your dashboard or by contacting support.

If cancellation occurs after the 7-day guarantee period, the following rules apply:

• You retain full platform access until the end of the period already paid for (monthly or annual).
• No new charges will be made in subsequent months or years.
• There will be no proportional refund for any remaining period you choose not to use.

3. One-Off Credit Packages

Purchases of one-off credits (Lite, Standard packages, etc.) also include a 7-day cooling-off right. However, if credits have been partially or fully used during that period, a refund may be denied or calculated proportionally to account for the service already used.

4. Payment Disputes (Chargebacks)

If you have a billing problem, please contact our support team before disputing the charge with your card issuer. Bad-faith disputes without prior contact will result in immediate and permanent suspension of your platform account.

5. How to Request a Refund

To request a cancellation or refund under these rules, contact us through our official channels: